Service agreement

Effective: 2026-10-03 · Version: 2.0

This Service Agreement explains what you can expect from Reseller Flow day to day: availability, maintenance, support, fair use, and how we handle security incidents. It forms part of our Terms of Service.

1. Availability

We aim to keep Reseller Flow available 24 hours a day, 7 days a week, and we monitor our servers continuously. The service runs on production servers with regular backups and a standby server we can switch to if the main server fails. We do not guarantee uninterrupted service, because parts of it depend on third parties such as Meta’s WhatsApp Business Platform, OpenAI, and Google.

2. Maintenance

Most updates are applied without downtime. When maintenance could interrupt the service, we try to schedule it outside busy hours and give notice in the app or by email. Urgent security fixes may be applied without notice.

3. Support

Email hello@clickcast.net or use the contact page. We usually reply within one business day. If your workspace was created by a reseller, contact that reseller first.

4. Fair use

Each plan includes limits on things like contacts, WhatsApp numbers, team members, messages, broadcasts, chatbot runs, AI replies, and API calls, as shown on the pricing page or in your plan. Even “unlimited” features are subject to fair use, so that one workspace cannot slow the service down for others. If a workspace uses far more than normal, we will contact you first and may ask you to upgrade or reduce usage before we limit anything.

5. Acceptable use

You must follow the acceptable use rules in our Terms of Service, the WhatsApp Business Messaging Policy, and the law. We may suspend features or accounts that send spam, put other users at risk, or threaten the security of the service.

6. Security incidents

If we discover a security incident affecting your data, we will contain it, investigate, and notify affected workspace owners without undue delay, including what happened, what data was involved, and what we are doing about it. We also notify authorities when the law requires it. To report a security issue, email hello@clickcast.net.

7. Backups and data recovery

We back up databases and stored files regularly and keep backups on access-restricted servers. Backups are for disaster recovery; we cannot always restore individual items you delete yourself.

8. Changes

We may update this agreement as the service changes. Material changes are announced in the app or by email before they take effect.